Email makes you stupid – so what can we do about it?

Luis Suarez (@elsua), curator of the Life without eMail G+ community, has posted a Vodcast co-presented with Claire Burge (@claireburge)

Here’s the full video:

30)

Here are my notes on the highlights of what Luis and Claire think is wrong with email:

Email creates a dumber workforce” (3:02), because (4:02) the structure of email forces an obsession with emptying the inbox without action.

Email is a selfish tool (4:59) – centred around individual, not team or company goals (because you cannot see the impact of your email on the other person’s workload).

Email doesn’t help people focus on work (7:20) – it misdirects focus and attention. Stuff just flows in, recipient is expected to filter and sort (7:45). People don’t have time, so fall back to just emptying the inbox and treating their email as a task list. This leads to inefficiency through constant task-switching (8:10).

The inefficiencies are not about the technology, but about the human behaviours it engenders (8:58).

[more and more] people justify their workload by how many emails they process (9:22) – so if we take away the email you they have nothing to do. The implication (10:27) is that all the company knowledge, contacts, content and tasks are locked in email

Email gets used as a tool for covertly managing staff (10:45) – yes some interactions need to be confidential, but most aren’t.

Knowledge is power (11:25) – share as little as possible. Which means (12:09) that when someone leaves the company, much of the knowledge they created is lost.

In an increasingly-complex world, email is no longer an effective productivity tool (12:48) – nowadays the environment is complex – multi-project, multi-team, multi-geo – this means companies need open collaboration (13:36) which email cannot provide. Email has been around so long (13:50) that people are scared to try other things. Email doesn’t engender the behaviours we need to be effective in the modern business world (15:08).

Some behaviours need to be unlearned, some need to be taken from email to a new environment (15:27):

Deep parallel between closed inbox mindset and static fixed job descriptions. What results is a series of blockages to the flow of work. (27:30)

Collaborative environment exposes the blocks, (27:56) but this leads to enquiry into the root causes of blockages, making it about the flow of work rather than about the person (28:24)

But, if you keep evolving the process to make the work better, then the job descriptions have to keep evolving too (29:08)

CC BY-NC-SA 4.0 Email makes you stupid – so what can we do about it? by Julian Elve is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

One Reply to “Email makes you stupid – so what can we do about it?”

  1. Very interesting indeed and great summary, Julian 😉 And good observation that job descriptions need to be sufficiently flexible to cover those roles hitherto unrecognised! The only thing I’d add is the need to realise that social media tools encourage us to express ourselves more succinctly (compare with email) but we do need to be mindful that brevity can serve up ambiguity and misunderstanding .. and that using social media on a professional basis does need extra care 😉

Comments are closed.