PKM40 – what have I learned so far?

I’m currently following Harold Jarche‘s “Personal Knowledge Management in 40 days” course. We’re just over half way through, and Harold recently challenged us to reflect on what we have learned so far, and what we would like to achieve.

At the start of the course I thought that I was fairly familiar with the material, and that this was really just a refresher. Much of what has been presented is familiar, but looking at it again, with specific exercises, has made me look closer. I’m recognising (perhaps not for the first time) that my particular challenge is that professionally I tend to need to know “quite a lot about quite a lot”, and this seems to fit my learning preferences. (aka “butterfly brain”!)

In practice this means that I tend to have fairly broad nets for the “Seek” part of PKM, but my sense-making tends to be fairly limited in the public arena – usually limited to annotations in Diigo. Certainly in professional terms sense-making seems to be something that takes place in the production of specific work products, and then discarded as we move on. Although I have had a blog since 2002, little sharing happens here at the moment – in fact the bulk of my sharing is implicit (via Diigo), combined with some rather “noise like” retweeting from time to time.

So what do I want to do differently?

In common with at least one other person on the course, I’ve started to see that my knowledge-seeking has become a bit too unfocused, a bit too broad. I’m starting to refine Twitter lists, and hone the collection structure in my feed.ly. I’ve experimented a bit with converting Twitter searches to RSS feeds (using this technique), although at the moment I don’t think I’ve found the right combination of search terms to give me usable filtered streams.

In terms of overt sense-making and sharing, I’ve started being more attentive to “working out loud“, especially the combination of “Narrating your work + Observable work”, although that takes different forms depending on the work. I’m paying more attention to blogging inside the firewall, and I’m looking for more opportunities to write about what I am doing for work in a non-compromising way on my public blog. The main challenge is the amount of time a blog post can take, so again trying to make that part of my process rather than an addition.

I’m very interested in the concept of roles in PKM, not just in terms of seeking out those people for my network, but in terms of identifying and filling the gaps, and the overlap with roles in action-based networks.


Starting the Journey to a Social Business

What benefit are companies getting from social?

A recent McKinsey survey found that use and integration of social tools have had most impact, perhaps unsurprisingly, on customer-facing activities. Based on the responses of the companies that were most committed to the use of social technology, there are also large benefits to be found in the more operational and back-office functions, but that to get there, companies “must become better at engaging more employees, customers, and external partners through social tools, then capturing new benefits and measuring them in a systematic way“.

It was noticeable across their survey that the companies which were “fully networked” saw significantly greater gains from internal and external social interactions across all processes:

 

What’s behind this?

Walter Adamson, writing at Kinship Enterprise commented on these McKinsey results, and his opinion, the reason fully networked companies get better ROI from social technologies is fundamentally about the way they view the world – “Companies that are using social technologies just internally have a different mindset about the value of social technologies than those using them internally and externally

As Walter says, mindset is hard to change, but by embracing communities of purpose that transcend the organisation boundary in the service of collaboration towards a shared vision, then there is possibility to co-create social good. On a more cautionary note he says that before companies can reach for that goal, they have to make sure that the processes that are built around social technologies are the way the work is done, and not something glued on the side

Dion Hinchcliffe has a not-dissimilar stance on the strategic value of social business , classifying the benefits into:

  • Tactical improvements on ways of working
  • Supporting tacit interactions
  • Re-imagining institutional practices

Challenges

Looking across these ideas, there’s a common starting point, in terms of changing basic business processes to make full use of social technology – Hinchcliffe classifies the likely benefits as “finding needed information faster, lowering operational expenditures, higher customer satisfaction/retention, increased productivity, more successful innovation, and reduced travel/communications costs“.

However both Hinchcliffe and Stowe Boyd (Understanding the failed promise of ‘social collaboration’) warn that the real benefit will come from processes and tools that support “deep work” – “Cognitively demanding activities that leverage our training to generate rare and valuable results, and that push our abilities to continually improve“. It may be that this is the area where Harold Jarche‘s approach to Personal Knowledge Management has most to offer in an organisational context.

The third level of benefit, the transformation of a business into something that transcends the organisation boundary, is clearly the furthest target of all. Hinchcliffe offers some clues though – using social as the starting point for digital transformation, understanding the 22 power laws underneath social business, and letting go and letting the network do the work

Footnote

Links to annotated versions of the sources via my Diigo library:


Living without email – quick update

For quite some time Luis Suarez has been championing a Life Without Email, not just on his blog, but (amongst other places) in the Google+ community of the same name.

Last month, he announced a new community in Slack around the same topic. Why two communities? As he brings out in that G+ post, while the G+ community is very much a Community of Interest, the Slack team is for those people who are both interested and driving initiatives (large or small) to reduce the inefficiencies we all suffer through an over-use of email – a Community of Practice.

The nature of a practice-based community that’s working well is that people share real experiences, and I’m reticent to copy even my own stuff verbatim. If you are interested, Luis opens the group to all – although as he says with a true sense of irony, he needs an email address to let people in! See the G+ post for more information.

One minor experiment of my own that I’m happy to share, as a quick test of how well it’s going, has been to leave Outlook closed this week. I’ve been aiming to only use webmail and web calendar – and so far it’s working OK – I’ve also noticed that my browser tabs for SharePoint, Yammer and the other services I use during my working day have been open far more often than the mail tabs.

A long way from the sort of metrics that would be needed at an organisation level, but nevertheless a good quick test…


Personal Knowledge Management – why and what

I’m refocusing my study and practice around Personal Knowledge Management (and taking Harold Jarche’s Personal Knowledge mastery in 40 days course).

A few short points on the “why and what” of PKM – this is a placeholder post that I will expand with more links over time.

Why is Personal Knowledge Management important?

In very simple terms, we all need to earn a living, and in the modern workplace some of the most important facets contributing to that are:

  • what we know
  • who we know
  • how well we acquire, internalise and apply new knowledge

Beyond that, there is the change in the nature of work – more and more work is being automated, and not just at the level of manual labour or transaction processing. The jobs that are left will be those where work cannot be standardised, and this sort of work relies heavily on tacit knowledge.

Harold Jarche has done the homework, here’s his post on “Why mastering personal knowledge is critical to success

What is Personal Knowledge Management?

In 2009, Jo Smedley, Newport Business School published “Modelling Personal Knowledge Management” which links PKM to experiential learning and communities of practice.

Harold Jarche offers the Seek-Sense-Share framework as a way of framing and embedding practice. He draws the distinction between collaboration (working together on a shared goal) and co-operation (sharing information and knowledge), and notes that PKM bridges the gap between work teams, communities of practice and social networks.

Seeking is about choosing the right sources, and using the right tools to select high quality information. One of the best ways of doing this is to use human filters – people whose views you trust and who share knowledge.

Sensing is about internalisation and action

Sharing is the giving back, the act that establishes you as a valuable member of the network in your own right.


Email makes you stupid – so what can we do about it?

Luis Suarez (@elsua), curator of the Life without eMail G+ community, has posted a Vodcast co-presented with Claire Burge (@claireburge)

Here’s the full video:

30)

Here are my notes on the highlights of what Luis and Claire think is wrong with email:

Email creates a dumber workforce” (3:02), because (4:02) the structure of email forces an obsession with emptying the inbox without action.

Email is a selfish tool (4:59) – centred around individual, not team or company goals (because you cannot see the impact of your email on the other person’s workload).

Email doesn’t help people focus on work (7:20) – it misdirects focus and attention. Stuff just flows in, recipient is expected to filter and sort (7:45). People don’t have time, so fall back to just emptying the inbox and treating their email as a task list. This leads to inefficiency through constant task-switching (8:10).

The inefficiencies are not about the technology, but about the human behaviours it engenders (8:58).

[more and more] people justify their workload by how many emails they process (9:22) – so if we take away the email you they have nothing to do. The implication (10:27) is that all the company knowledge, contacts, content and tasks are locked in email

Email gets used as a tool for covertly managing staff (10:45) – yes some interactions need to be confidential, but most aren’t.

Knowledge is power (11:25) – share as little as possible. Which means (12:09) that when someone leaves the company, much of the knowledge they created is lost.

In an increasingly-complex world, email is no longer an effective productivity tool (12:48) – nowadays the environment is complex – multi-project, multi-team, multi-geo – this means companies need open collaboration (13:36) which email cannot provide. Email has been around so long (13:50) that people are scared to try other things. Email doesn’t engender the behaviours we need to be effective in the modern business world (15:08).

Some behaviours need to be unlearned, some need to be taken from email to a new environment (15:27):

Deep parallel between closed inbox mindset and static fixed job descriptions. What results is a series of blockages to the flow of work. (27:30)

Collaborative environment exposes the blocks, (27:56) but this leads to enquiry into the root causes of blockages, making it about the flow of work rather than about the person (28:24)

But, if you keep evolving the process to make the work better, then the job descriptions have to keep evolving too (29:08)


Social Bookmarking

Going back to basics, but on the principle of narrating my work, here’s a short post I published today inside the firewall…

What is it?

Most people will be familiar with the idea of “bookmarks” (aka “favourites”) in a web browser – the menu option on IE, Chrome, Safari, Firefox etc. to save the site links that I use most often, or find most interesting.

Social Bookmarking tools take this idea and extend it in ways that are not only useful to me as an individual, but which also make it simple to share links with other people.

At their simplest they are a web application to which you can add links (and they mostly provide little browser plugins that mean you can do it inside your browser). Two of the best known examples are Diigo and Delicious, and each of these also allow options such as tagging, marking links as private etc.

Beyond that, different services off different features, for example Diigo provides extended capabilities to annotate and highlight web pages

Why would I want to use it?

At a personal level, keeping links in a social bookmark service means that I can:

  • access my bookmarks wherever I am,
  • access my bookmarks on whatever device I am using to browse the web
  • use tagging to organise my bookmarks

Beyond the personal use, these tools have even more value when I work as part of a group or team:

  • choosing to follow other people’s bookmarks, as a way of using their knowledge as an intelligent filter of the “firehose” of information on the web
  • choosing to use specific tags for sharing information within a team
  • on some platforms, forming groups (private or open) into which I can post bookmarks and comments

Social Bookmarking in a learning context

One model for thinking about how individuals can best manage and create knowledge in a networked environment is Harold Jarche‘s “Seek Sense Share” framework.

Social Bookmarking is a key part of Seeking – “finding things out and keeping up to date”. The social aspect supports the practice of finding colleagues or commentators whose judgement I trust, and who I can use as “information filters”.

Other Resources

Diigo About Page

Delicous.com FAQ page

Social Bookmarking on Wikipedia

My public links on Diigo


An experiment in working aloud

As part of the site revamp, I wanted a place where I could put “narrating my work” type posts that were outside of the main site flow – the nature of these are that they are often quick and partial, and I find having them in the main flow inhibits my writing.

The obvious place to start, was with a Custom Post Type, but unfortunately most of the things I use to write to this site (Word and the WordPress iOS app) don’t support CPTs.

A bit of digging, and I think I may have a workflow – certainly something I’m willing to try for a while:

  • writing in FargoDave Winer‘s nifty in-browser outliner
  • import of posts via RSS using FeedWordpress, posting as a custom post type (I love that you can choose a different CPT per feed if you wish)
  • a simplified theme design for the Working Aloud area of the site

Now I just need to use it….

 


Email – what’s right with it?

No tool is all good or all bad, so following on from “Email – what’s wrong with it?“, here are some of the reasons why it is useful:

  • Email is almost ubiquitous
  • … has been around a long time, so almost everyone (in a work world) knows how to use it (or thinks
    they do)
  • … allows asynchronous communication, especially with offline workers (actually so do other technologies)
  • … is well-suited to notification-type communications

I’ve run out of ideas – please feel free to add comments…


Email – what’s wrong with it?

Many have written on the issues that email causes, here are some highlights:

  • Email soaks up time – e.g. McKinsey in 2012 reckoned 30% of average office worker’s week was spent reading and answering email
  • … makes people feel they are being productive (when they are not)
  • … locks up information in silos – a lot of company knowledge creation is carried out in email threads visible only to those involved, and almost impossible for anyone else to discover, leading to duplication of work,
  • … is exclusive, with conversations only open to those who the sender sought to include
    • which can lead to lower quality work, because the conversation does not necessarily include the right people
    • and which completely prevents
  • … is intrusive – when you send me an email you force my attention to your issue, interrupting my thoughts
  • … is a terrible way to share lists of actions (especially if they are buried in an email chain
  • … spawns and propagates some of the worst forms of office politics with the use of cc and bcc

Lastly, no list of the things wrong with email would be a complete without a reference to Luis Suarez and his six+ year experiment on living and working without email. A good place to start is his summary post “Life without email – year 6, weeks 21 to 24