Kaizen
A similar amount of time “at work” to the previous week, but a 10% drop in the amount of focused work I tracked.
The two main causes were a non-core meeting, and losing a large chunk of time to support a colleague with a complex customer-facing issue, so no real Kaizen lessons here.
Other highlights
Reviewing existing Dynamics 365 customisations to see how we would modify them to provide a new type of customer benefit (access to an external service based on job role within a B2B customer).
Technical architecture work to flesh out an idea to augment customer journey tooling with an ability to trigger new actions 24 hours after a user last viewed our website.
