WeekNote 2020 W03 #

Kaizen

A similar amount of time “at work” to the previous week, but a 10% drop in the amount of focused work I tracked.

PomoDoneAnalysis week 2020-W03

The two main causes were a non-core meeting, and losing a large chunk of time to support a colleague with a complex customer-facing issue, so no real Kaizen lessons here.

Other highlights

Reviewing existing Dynamics 365 customisations to see how we would modify them to provide a new type of customer benefit (access to an external service based on job role within a B2B customer).

Technical architecture work to flesh out an idea to augment customer journey tooling with an ability to trigger new actions 24 hours after a user last viewed our website.

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Julian Elve
Proactive application of technology to business

My interests include technology, personal knowledge management, social change