service failure

DWP Process Failure

How many times do you have to tell the Government something?Image via Wikipedia Recently, my mother died, so it fell to me to inform a number of organisations, including the Department of Work and Pensions (DWP). I knew that I would also need statements from them of any benefits that had been over-paid, as these would become a debt of her estate, something you need to list when seeking probate.

Why SLAs smell of waste

Image via Wikipedia DevOps There’s quite a lot now on the internet about “devops” – combining development and operations work to increase flow and reduce problems Google search for Kanban + Devops Links I’ve tagged “devops” One of the key features of this approach is the idea that above a certain threshold of estimated duration, all operations work has to be included in the kanban board for visibility and flow management.