KM Goes Social: From KM 1.0 to KM 2.0
Impact of social tools on Knowledge Management – growth of “KM 2.0”
Techno-centric KM (tools) vs People-Centric KM (attitudes, soft tools)
KM in the doldrums – over-promised, under-delivered in business terms
Social tools are fundamentally about sharing knowledge – personal/social KM! (but not usually coming from the KM community or tool vendors)
Everything is 2.0 now – i.e. participatory. Can be seen as disruptive and subversive.
Combine people-centric KM and social tools to form KM 2.0
Managing tacit knowledge
KM as part of everyday work (thinking out loud) rather than extra work.